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10 Steps to the Collision Repair Process


Step 1 – Estimate and Insurance Approval


One of our estimators will review the damage to your car and provide a written estimate and estimated time frame for how long the repairs will take. If you are filing an insurance claim, your insurance company will most likely schedule an appointment to see your vehicle and write their own estimate. Please note that only one estimate is required to determine the amount of damage. An original estimate is usually not the final repair total. The vehicle will need to be disassembled to expose any possible damage hidden behind body panels.

Georgia Paint & Body, Inc. will start with the insurance estimate and work with the insurance company to document any additional repairs needed. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable.


Step 2 – Customer Repair Authorization

As the customer, you have the right to choose your repair facility. Your future safety depends on quality workmanship today. Georgia Paint & Body, Inc. warranties all repairs for as long as you own your vehicle (please visit our Limited Lifetime Warranty on the Home page). According to state law, you may have your car towed to and repaired by any repair facility you choose. Georgia Paint & Body, Inc. will require you sign a repair authorization before work can begin. Please see our website for this authorization.

Georgia Paint and Body, Inc. and our staff will work with ALL insurance companies. We have staff professionally trained to work with insurance adjusters and claims representatives on your behalf. We also have all certifications necessary to meet the requirements for all insurance companies throughout the United States.


Step 3 – Disassembly and Parts Ordering

In disassembly hidden damage is often found and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering of additional parts. The required parts for your vehicle are ordered and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible.Although many parts may arrive very quickly, the repair process cannot begin until the shop receives all the structural parts.


Step 4 – Structure Repair (Frame Repair)

In the Structure Repair area, the unitized body is returned back to the factory specifications if necessary. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement systems is used to analyze the frame of your vehicle.


Step 5: Body Repair

In the Body Repair Department, our ICAR trained Autobody Repair Technicians will replace exterior panes and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned.


Step 6: Refinishing

In our Refinishing department, paint preparation is a critical step in the refinishing process of every vehicle.  All panels are prepared for paint then primed and sealed to assure good adhesion when the final top color and clear coats are applied.


Step 7: Reassembly

Final moldings and detail pieces are installed on the vehicle in the reassembly area. All of the vehicle’s systems are checked during this process.


Step 8: Specialty Mechanical and Electrical

Specialty Mechanical and Electrical work will be completed if necessary. Examples include: suspension, alignment, air bag service, resetting of electrical components.


Step 9: Quality Control and Detailing

A thorough inspection of all repairs will be completed to ensure that everything is working properly. The completed vehicle will be washed and scheduled for delivery.

Step 10: Delivery

Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, final paperwork is completed and payments are received. The customer will be “on the road again” in the vehicle that has been restored to it’s pre-accident condition.
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